Return & Refund Policy

Return & Refund Policy

Effective Date: January 1, 2026
Last Updated: July 10, 2026

Return & Refund Policy

Thank you for shopping with Azotic Beauty Resources.

We are committed to delivering premium-quality hair care products. Every order is carefully inspected before dispatch. However, if you receive a damaged or incorrect product, we are here to assist you.

Please read this Return & Refund Policy carefully before requesting a return, replacement, or refund.

Eligible Return & Replacement

Returns and replacements are accepted only under the following circumstances:

  • You receive a damaged product during transit.

  • You receive the wrong product.

  • The product is missing from your order (subject to verification).

No returns or replacements will be accepted for reasons other than those listed above.

Mandatory Unboxing Video

To protect both our customers and our business from fraudulent claims, a complete and uninterrupted unboxing video is mandatory for all damage or wrong-product claims.

The video must:

  • Begin before opening the courier package.

  • Clearly show the shipping label.

  • Show the package being opened without interruption.

  • Clearly display the product and its condition.

  • Continue until all contents of the package are visible.

Claims submitted without a complete unboxing video may be declined.

Photographs alone may not be sufficient to verify a claim.

Return Request Timeline

All return or replacement requests must be submitted within 5–7 days from the date of delivery.

Requests submitted after this period may not be eligible for approval.

Products Not Eligible for Return

For hygiene, safety, and product integrity reasons, we do not accept returns for:

  • Products received in good condition.

  • Opened or used products (unless damaged upon delivery).

  • Products damaged due to improper use, mishandling, or incorrect storage.

  • Products with missing original packaging caused by the customer.

  • Products purchased during clearance or special promotional sales, unless they arrive damaged or incorrect.

  • Claims made without the required unboxing video.

  • Claims submitted after the eligible reporting period.

How to Request a Return

If your order qualifies for a return or replacement, please contact our Customer Support Team with the following information:

  • Order Number

  • Customer Name

  • Registered Email Address

  • Contact Number

  • Clear description of the issue

  • Complete unboxing video

  • Photos of the product (if available)

Please send your request to:

Email: support@azoticbeauty.com

Our support team will review your request and respond as soon as reasonably possible.

Verification Process

Once your request is received, our Quality Assurance Team will review the submitted information.

Additional information or photographs may be requested if required.

Azotic Beauty Resources reserves the right to approve or reject any claim after verification.

Providing false, misleading, or manipulated evidence may result in rejection of the request.

Replacement Policy

If your claim is approved, we will arrange one of the following, depending on product availability:

  • Replacement of the damaged product.

  • Replacement of the incorrect product with the correct item.

  • Refund, if a replacement is not available.

Replacement products will generally be dispatched after successful verification.

Refund Policy

Refunds are issued only after the return request has been approved and verified.

Once approved:

  • Refunds are processed within 5–7 business days.

  • The amount will be credited to the original payment method used during purchase, where applicable.

  • Processing times may vary depending on your payment provider or financial institution.

Shipping charges, taxes, or additional service fees may not be refundable unless required by applicable law or where the error was caused by Azotic Beauty Resources.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be governed by this Return & Refund Policy.

To request a cancellation, please contact us immediately after placing your order.

Damaged Packages

If you receive a courier package that appears severely damaged or tampered with:

  • Record a complete video before opening the package.

  • Do not discard the original packaging.

  • Contact our support team immediately.

Keeping the original packaging helps us investigate shipping-related issues with our logistics partners.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Azotic Beauty Resources shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses provided during checkout.

Fraud Prevention

To maintain a fair shopping experience for all customers, we reserve the right to reject claims that are:

  • Fraudulent.

  • Repetitive without valid evidence.

  • Based on altered or edited videos or photographs.

  • Inconsistent with delivery records or order details.

Where necessary, suspicious claims may be investigated further.

Limitation

This Return & Refund Policy applies only to purchases made directly through https://azoticbeauty.com.

Products purchased through authorized marketplaces, distributors, retailers, or third-party sellers are subject to the respective seller's return and refund policies.

Changes to This Policy

Azotic Beauty Resources reserves the right to modify or update this Return & Refund Policy at any time.

Any changes will become effective once published on this page, together with the updated "Last Updated" date.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Azotic Beauty Resources

Website: https://azoticbeauty.com

Email: support@azoticbeauty.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Corporate Headquarters
Rue du Marcadet
75018 Paris
France

India Office
1st Floor, Building No. D-65
Udyog Vihar, Phase 5
Gurugram, Haryana – 122016
India