Cancellation Policy

Effective Date: January 1, 2026
Last Updated: July 10, 2026

Cancellation Policy

Thank you for shopping with Azotic Beauty Resources.

We understand that sometimes customers may need to cancel an order. This Cancellation Policy explains when and how an order may be cancelled.

By placing an order on https://azoticbeauty.com, you agree to the terms outlined below.

Order Cancellation by Customer

Customers may request cancellation only before the order has been processed or dispatched.

Once an order has been packed, processed, or handed over to our courier partner, it cannot be cancelled.

To request a cancellation, please contact our Customer Support Team as soon as possible after placing your order.

How to Request Cancellation

To request cancellation, please email us with the following details:

  • Order Number

  • Customer Name

  • Registered Email Address

  • Contact Number

  • Reason for Cancellation (optional)

Email: support@azoticbeauty.com

Our support team will review your request and inform you of the cancellation status.

Cancellation Approval

Cancellation requests are subject to order status.

Your request may be approved if:

  • The order has not been packed.

  • The order has not been dispatched.

  • The shipment has not been handed over to the courier.

If the order has already entered the shipping process, cancellation will no longer be possible.

Refund for Cancelled Orders

If your cancellation request is approved:

  • A full refund of the amount paid for the order will be initiated.

  • Refunds are generally processed within 5–7 business days after cancellation approval.

  • The refund will be credited to the original payment method used during purchase, subject to your payment provider's processing timelines.

Orders That Cannot Be Cancelled

Cancellation requests will not be accepted in the following situations:

  • The order has already been dispatched.

  • The courier partner has collected the shipment.

  • The order has been delivered.

  • The customer refuses delivery without prior approval from Azotic Beauty Resources.

  • The order is under an approved replacement or return process.

Such orders will instead be governed by our Return & Refund Policy, where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address or contact number is provided, please contact us immediately.

Address changes may only be possible before dispatch and cannot be guaranteed once order processing has begun.

Cancellation by Azotic Beauty Resources

Azotic Beauty Resources reserves the right to cancel any order under certain circumstances, including but not limited to:

  • Product is unavailable or out of stock.

  • Pricing or product information errors.

  • Payment authorization failure.

  • Suspected fraudulent or unauthorized transaction.

  • Violation of our Terms & Conditions.

  • Incomplete or incorrect customer information.

  • Situations beyond our reasonable control, including force majeure events.

If an order is cancelled by us after payment has been received, a full refund will be processed to the original payment method.

Promotional Orders

Orders placed during promotional campaigns, special offers, flash sales, or limited-time events may be subject to additional cancellation restrictions.

Where applicable, such restrictions will be clearly communicated during the purchase process.

Duplicate Orders

If multiple duplicate orders are placed accidentally, please contact us immediately.

We will make reasonable efforts to cancel duplicate orders that have not yet been processed or dispatched.

Changes to Orders

Once an order has been confirmed, modifications such as:

  • Product changes

  • Quantity changes

  • Shipping address changes

  • Billing information changes

may only be possible before processing begins and cannot be guaranteed.

Please contact our Customer Support Team immediately if you need assistance.

Contact Us

For cancellation requests or any order-related questions, please contact:

Azotic Beauty Resources

Website: https://azoticbeauty.com

Email: support@azoticbeauty.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Corporate Headquarters
Rue du Marcadet
75018 Paris
France

India Office
1st Floor, Building No. D-65
Udyog Vihar, Phase 5
Gurugram, Haryana – 122016
India